Gratitude trumps suspicion all the time. Instead of looking for the things that your people are doing wrong, intentionally look for the things that they are doing right and acknowledge it so that trust is built. This is the reason Doug Sandler believes that nice guys finish first. The people inside the organization are more important than the products and services its sells, because being high tech may get you to places but going high touch with the entire team makes everyone see your vision. Doug shares more tips on building trust through a culture of nice and the moments that formed his life.