The core of every successful business starts from the small actions you do. By putting energy into the little things, you are actually creating a big impact on customer service. Entrepreneur, keynote speaker, and author of the great book called The 10¢ Decision, Laurie Guest, is the go-to resource for customer service excellence. In this episode, Laurie joins host John Livesay to talk about the power of not saying “no” and replacing that with the word “actually,” as well as the impact of doing small things and matching your energy zone with people to create loyal customers.
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