Growing a business means having to go through high-pressure situations. Sometimes, you get involved with misunderstandings among clients that take a toll on the entire business relationship. Talking about the art of negotiation in these kinds of situations is someone who is no stranger to this. Chip Massey, CEO of Plowshare Communications, is an FBI Special Agent who worked as a hostage negotiator. Sharing his experiences as an agent, he re-aligns it with how people running businesses can take some of the key points he learned in establishing a connection as quickly as possible. He talks about how to create instant rapport as well as how to de-escalate tense conversations with angry clients threatening to leave. Spilling negotiation secrets, he provides great insights that you can apply to your business.