Bill Stierle, founder of Corporate Culture Development and a dynamic and commanding thought leader in emotional intelligence and thinking styles, gives an interesting perspective on how we can communicate in business. Bill spills the secrets on how to resolve conflict while giving us a peek into his new book called Emotional Sobriety. He talks about how to become a communications lifesaver while laying down the differences between criticism and critical, empathy and sympathy, and truth and trust. Bill provides great examples that present situations where we can apply effective communication amidst tension where people become defensive in one way or another. He gives a great formula to handle the very common objection of, “I have to think about it."